Your Questions, Answered
Ordering
Can I cancel my order?
Can I cancel my order?
You can reach our customer service via phone, email, or live chat during business hours for any inquiries.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship across Australia only.
How long will it take to receive my order?
How long will it take to receive my order?
Delivery times vary by location and product availability. Typically, orders are delivered within 5 business days.
Returns and Refunds
How do I return a product?
How do I return a product?
You can initiate a return by contacting our support team within 14 days of delivery. The item must be unused and in its original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are typically processed within 5 business days after we receive and inspect the returned item.